Car & Classic Support

All the resources you need to understand Car & Classic Auctions & more

Auction buyer's journey and FAQs

Buyer


  1. Register Register a free account with Car & Classic and add a valid payment card to be eligible to bid.
  2. Bid Start bidding on the live auction listing.
  3. Win & Transfer payment Transfer the winning funds to Car & Classic's secure escrow account via bank transfer, where they are held until the vehicle is transferred.
  4. Organise transfer Liaise with the seller to organise the collection or delivery of the vehicle.
  5. Collect vehicle Agree through your Car & Classic dashboard that the funds can be released and drive away happy

Personalised support

Our Car & Classic team are always on standby to help to answer any questions you have about our auctions.

 

 

FAQs


How do I register to bid?

You'll need to register for a Car & Classic user account and log your payment card details. Without payment details, you will not be able to bid. Please register or log in here https://www.carandclassic.co.uk/account/register

 

How much is the buyer’s fee if I win?

There are no buyers fees when using Car & Classic Auctions! What you bid is what you pay (no extras).

 

What happens if I win an auction and how does payment work?

Once you have successfully won an auction we ask that money is paid to a secure escrow account via bank transfer only. The funds will then be released when both the buyer and seller have confirmed vehicle handover on their Car & Classic user dashboards. Payments into our escrow account can take up to 1 business day for UK transfers, or 3-5 business days for international transfers.

 

Can I pay by card?

No. All auctions must be paid via bank transfer. This is for the safety and security reasons.

 

How do I collect the car?

Once the buyer has transferred their funds the buyer and seller will then be put in touch with each other to arrange collection of the car at a time that suits both.

 

Can I find out the reserve of a vehicle?

No, the reserves of our vehicles are set privately by the seller and Car & Classic. Any listing with no reserve will be advertised accordingly.

 

What do you mean by “no sniping”?

Auctions will be extended for 10 minutes if a bid is made within the last 2 minutes to ensure that everyone has the opportunity to bid again if they have been outbid.

 

How do you ensure bidders are serious, and "tyre-clickers" removed?

We hold a small charge against a buyer's registered card who have successfully bid to ensure that we only get the most enthusiastic bidders. The bidding deposit is returned to all losing bidders at the end of the auction and held against the winning bidder until the funds have been transferred.

 

Why is there a hold on my card?

We hold a small charge for each successful bidder to deter wasteful bidders and to ensure all our potential buyers are of a serious nature. This is returned in full at the end of the auction unless you are the winning bidder where the hold will be returned once full payment has been received in to the Car & Classic escrow account.

 

How does bidding work?

There are 2 ways to bid on a Car & Classic Auction. You can either place the minimum bid required or take advantage of our max bid system.

 

To enter a minimum bid, simply type the minimum allowed value into the bidding box and press “Place your max bid”. You will then be notified by email should you be outbid!

 

What are Max bids?

Car & Classic’s max-bid system is designed to take the hassle out of bidding! Simply type your maximum bid into the bidding box, and press “Place your max bid”. Car & Classic will then bid on your behalf, up to your max bid, in the minimal increments.

 

Max bids can only be placed on either a NO RESERVE lot or once the reserve has been met. If a reserve has not been met then the exact amount you have input will be bid. If the bid you place is above the reserve price, we will only go up to the reserve itself as the max-bid system will have activated.

 

Car & Classic will then bid on your behalf, using the increments below, up until your max bid is reached.

 

Bid Amount

Increment

£0 to £10,000

£100.00

£10,000 to £50,000

£250.00

£50,000+

£500.00

 

If you place a max bid and are outbid immediately, that means that another bidder has placed a max bid limit which is higher than yours.

You can then bid again, and we will use our automatic bid system to try and get you as the highest bidder.

 

Matching max bids

When there are two max bids of the same value, the one placed first remains the lead bidder.

 

Can anyone bid?

As long as you have a valid debit or credit card you can bid on a Car & Classic auction.

 

How do I find out more about a particular car?

If you have any questions or concerns about a vehicle that are not answered in the vehicle description, you can contact the C&C auctions teams on the contact button under the bidding box on the listing page

 

Can I trust the description?

The Car & Classic auctions descriptions are written by our in house editorial team with up to date information about the vehicle provided directly from the seller of the vehicle. All our listings are subject to a full Cazana History Data Check to check for an adverse history. The ultimate responsibility for the listings falls to the seller.

 

What protection do I have if the car is not as I had hoped?

Car & Classic will launch an investigation to see if the vehicle meets the description or not.

 

How do I update my credit card information?

You can update your payment details through the Car & Classic user dashboard.

 

How do I transport my vehicle?

Car & Classic have teamed up with Shiply.com who provide a fast, easy comparison service for car transportation, through their global network. Click here to get the best quote for transporting your car today.

 

Where are you Terms & Conditions?

You can find a link to our Terms & Conditions here.

 

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